You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically take 3-5 business days to reflect in your account.
To cancel an order, please contact our customer service team immediately after placing your order. We recommend providing your order number and the email address used during purchase to expedite the cancellation process. Orders that have already entered the shipping process cannot be canceled and will be subject to our standard return policy upon delivery.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is approved, you will receive instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Certain items are exempt from being returned, including perishable goods, custom products, and items marked as final sale. Please check the product description carefully before making your purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.
Please note that shipping costs are non-refundable. If you received free shipping on your original order, the standard shipping fee will be deducted from your refund. For returns due to our error, we will cover all associated costs, including return shipping fees.
Refund processing times may vary depending on your payment provider. Credit card refunds typically appear on your statement within one billing cycle, while other payment methods may take longer to process.
If you haven't received your refund within the expected timeframe, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account.
If you've completed these steps and still have not received your refund, please contact us at [email protected] with your order number, refund request date, and payment details. Our customer service team will investigate the matter and provide you with an update within 3 business days.
In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method after verifying your identity and payment details.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: xfashionkickssjaods Holdings
Address: 37 Andrássy út, 1061 Budapest, Hungary
Phone: +36 1 378 4925
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central European Time, excluding public holidays.
